Bay Community Tennis Association

Website redesign case study

Client Overview

Bay City Tennis Association's mission is to grow tennis in the community by providing public courts and services.

"Our two main goals are to: raise awareness and raise funds." - Joe Ricard, President

The website's goal is to attract community members and donors to help maintain the facility of eight brand new courts.

PROBLEM SPACE

The site was outdated for six years with the problems:

Contained mostly pictures and lacked informational text
Lacked a consistent visual layout
Lacked a distinct brand
Not mobile responsive

SOLUTIONS

New navigation structure with improved call-to-action

SEO-friendly writing to better highlight services and story

Improved user experience (with mobile-friendly version)

Established a visual theme from the original brand colors

RESULTS

Comparing 1 year before site launch vs. 1 year after site launch

(June 2020-2021 vs. June 2021-2022)

#1
Google Search
for tennis courts in Bay City

79%▲
site sessions

74%▲
unique visitors

Mobile responsiveness

New donation page

Project Strategy

STEP 1: RESEARCH AND STRATEGY

Including SEO keyword research, competitive analysis, new sitemap creation

New sitemap creation

I incorporated the old website, existing aspects of competitors, and new requests... ..to use a bottom-up approach, resulting in 5 parent pages. (Home, Who We Are, Events/Programming, Donate, Contact)

Ideally the funnel should convert visitors to

Donate
Contact the organization
Sign up for services

STEP 2: CONTENT WRITING

Including section structure and copywriting

Writing a “visual-text” document

For each page, I determined its purpose, call-to-action, and keywords to include. This guided the full writing process.

STEP 3: MID-FIDELITY PROTOTYPE

Including user testing and revisions

User testing

I gave tennis players tasks for the prototype over Zoom

I'd like to know where the court is and what time of day I can visit
I want to know if I should bring my own water or if there is water there
I'd like to donate and want an idea of where my money is going

I then revised both navigation and content based on that feedback.

STEP 4: HI-FIDELITY PROTOTYPE

I applied the visual branding to the prototype and then presented it to the client. We reviewed it to ensure the intended information stood out the most.

STEP 5: WEBSITE BUILDING

Including old URL redirecting, contact form setup, and donation button linking

I built the design on the client’s existing Wix domain.

We were able to take advantage of Wix’s mobile responsiveness, but I adjusted the mobile design slightly to save scrolling space.

Content Strategy

Storytelling / Messaging

Brief History

The building of BCTA's courts was preceded by an era of court closures and declining tennis culture. Then BTCA solved this problem by launching a decade-long initiative to build the eight courts - funded by local community neighbors and contractors with the generosity of 150+ donors.